Negotiation is a give and take bargaining process that when conducted well, leaves all parties feeling good about the result and committed to achieving it. In this course participants cover both the hard and soft skills of negotiation and conflict management and learn to distinguish between position and interest in the negotiation process. This highly interactive course explores a range of strategies, techniques and steps involved in the process of successful conflict management and negotiation. Amongst others, self-management, comprehensive preparation, systemic analysis and reflection and best alternatives are taught as ways to engage in negotiation and to defuse conflict
Upon completing this course, students should be able to:
- Define conflict and describe the different viewpoints of conflict
- Recognise the signs and symptoms of emerging conflict
- Harness the productive and creative energies aroused by properly managed conflict
- Apply a successful conflict management process to their workplace
- Identify and address sources of organisational power struggles and politics
- Explain the impact of conflict on a team/department
- Describe different negotiation styles and strategies (competitive vs. collaborative, best alternative etc.)
- Practice skills needed for successful negotiation (communication, managing emotions, self awareness, etc.)
- List the steps in the negotiation process
- Explain negotiation mistakes to avoid
A Regenesys Certificate of Attendance will be awarded to Learners who attended the training session
Business education involves putting theory into practice. We have assembled a world-class team of faculty with exceptional industry experience. Each member will inspire you with the results of research initiatives and experience-based insights into the best global management practices at work in emerging markets.
Through our exposure to multiple industries, we share best practices, what works and what does not and give you a guide to the subject area that opens up avenues of exploration.
Our study guides include
- Complete guide to study materials
- Self-contained guide with all module requirements
- Examples and case studies
- Clear learning outcomes
- Activities that can be completed individually or as part of a team
We also provide reading material from leading periodicals, journals, and independent studies of the subject area through provided guidelines.
Access to the campus library is available to students and contains a wide array of books across diverse fields.
Different modules have different assessments ranging from individual presentations, group presentations and written assignments.
In addition, our programme features
- Tutor-marked assignments
- End-of-module assessments
- A written examination
With access to a state of the art online learning system you have access to
- Online tutorials facilitated by a group tutor
- Online activities
- Join in contact modules
Online textbooks are provided in most modules. Purchase of hard-copy textbooks is optional.