Programme Overview
The course equips administrators with the skills to produce professional business correspondence and prepare effective presentations. The course enables learners to communicate effectively; develop sentences and paragraphs that are structured, concise and logical; develop coherent arguments; structure and write professional letters, memos, faxes, emails, reports and plans.
Learning Outcomes
- Identify the main principles and guidelines to ensure effective and professional written communication at administrative level
- Know the key principles and methods of effective communication
- Structure and develop sentences and paragraphs that are clear, concise and logically constructed
- Compile objective and analytical reports
- Develop coherent and well-constructed arguments in written documents
- Manage paper work effectively
- Structure and write effective and professional letters, memoranda, correspondence, faxes and emails
- Prepare and write the necessary documentation for meetings, such as notices, agendas, minutes of meetings and action minutes
Duration
- 3 days contact time including facilitation and group activities
- 30 days self study after which participants submit portfolio of evidence
Accreditation
A certificate of competence will be awarded upon successful completion of a portfolio of evidence
Unit Standards
This course is accredited against the following unit standards
- 12153: Use the writing process to compose texts required in the business environment
NQF Level:4
Credits:5 - 119457: Interpret and use information from text environment
NQF Level:3
Credits:5 - 119465: Write/present/sign for a wide range of contexts
NQF Level:4
Credits:5
