Programme Overview
A learner who has achieved this qualification will be able to integrate leadership knowledge and skills with those of customer service and the operations. This qualification has been developed for professional practice across the service industry and is intended to professionalise supervisory, junior management and other leadership positions in the service industry, ensuring the upliftment of standards in general
Learning Outcomes
- Supervise operational situations in order to maximize efficiency and effectiveness
- Exercise leadership of people involved in operational situations in order to enhance their performance and productivity
- Lead and manage the education, training and development of people in order to enhance both productivity and personal development
- Ensure that operational performance enhances customer satisfaction in order to attract and retain customers
- Undertake leadership and operational functions while continuously monitoring and adapting own performance as required
- Evaluate own learning based on leadership experience and identify strengths, weaknesses and areas for improvement of practice and learning
- Apply principles of sound management to improve performance of courts
Duration
12 Months
The programme will be offered as a block release comprising of five modules , each delivered as one week full time attendance block and incorporating self-study, assignment writing, workplace experience and monitoring.
Accreditation
For award of the qualification, a candidate must successfully complete each unit standard. In addition, candidates must demonstrate the ability to engage in supportive functions in an integrative way, dealing with divergent and “random” demands effectively
- NQF Level: 5
Credits: 240
